Customer Service Representative (Online Retail)

Placed: 26/11/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

Us

Beyond Retail, a fast-growing multi-website online retailer specialising in bathroom, kitchen and heating products for Britains homeowners, architects, developers, and tradespeople is seeking a Customer Service Representative based in Dorset to join its expanding team.

With 3 category-leading websites and huge potential for continued, substantial growth, this is an excellent time to join us and help with our mission to become a leading international online retailer.

We offer a friendly, customer-focused environment built on teamwork, collaboration, ownership and transparency. Our customer service staff benefit from competitive pay, time-and-a-half overtime, free healthy snacks and fresh fruit, team nights out, a generous pension scheme and a growing list of other perks including an in-house library, childcare credits, Cycle2Work scheme and more on the way.

You

We sell technical, complex products and we aim to deliver outstanding service. To do this, we recruit the best of the best - passionate, positive people looking to progress in their career and have a say about how their company does things. We provide extensive training and support, but we are picky!

The ideal Customer Service Representative will be:

Positive and passionate
Driven and self-motivated
A natural people-person
A team-player first and foremost
A quick learner with excellent IT skills
An outstanding verbal and written communicator
A lateral thinker who can think outside of the box to solve a problem
Someone who thrives on delivering brilliant service and turning around unhappy customers.

The role

Our Customer Service Representatives work across 3 website brands selling thousands of products. There are no scripts, no pushy sales tactics, and plenty of freedom and flexibility to shape how we do things and where we are heading. The day-to-day core aspects of the role are:

Delivering outstanding service via telephone, email ticket and live chat tools
Resolving issues with products
Resolving issues with delivery
Raising faults with manufacturers
Managing returns, exchanges and collections
Ordering replacements and ad-hoc items from suppliers
Liasing with suppliers to obtain spare parts and provide solutions
Assisting customers requiring information on products or past orders
Providing ad-hoc administration work as required.

This is a permanent, full-time role working 42.5 hours per week (8.5 hours per day x 5). Shifts are based between 8am and 6pm Monday to Friday, and 1 in 6 Saturdays between 9am - 5pm (with a day off in the week).

In return, you will receive a competitive salary starting at £18,000 £19,000 per annum with a clear, documented progression plan (our team leader roles pay upwards of £23k, and we always aim to internally promote wherever possible), as well as generous perks and a great working environment

Price / Salary: £18000 - £19000/annum