Vehicle Repair Receptionist / Customer Service Advisor - Thetford, Nor

Placed: 27/11/17
Region: Norfolk
Location: Thetford
Category: Jobs


Content of the advertisement:

Salary Details: Competitive, depending on experience

Are you a future Nationwider?

About Us

Nationwide is one of Europes largest accident repair networks with 120+ bodyshops, mobile repair, glazing and accident management services. Since our inception, we have set the industry benchmark in accident repair and we continue to provide services to the worlds most recognised car manufacturers and dealerships from all over the world using our tried and tested award-winning approach.

We have doubled in size in the last 2 years and with future expansion on the horizon it has never been a better time to join the team.

The Role:

Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies
Arrange the booking of courtesy cars for customer use

You will demonstrate:

Enthusiasm to join our team. We are One Nationwide, One Team.
Strong communication skills for customer service and team communication
IT Literate
Problem solving within the role parameters, understand when to escalate problems
Sales Skills: able to identify and fully support development of retail sales opportunities

You will ideally have:

Experience working in fast paced role
Experience/knowledge in the automotive industry, be that dealership, accident repair, or sales
Extensive customer service and administration experience

Why work for us?

We have over 4000 team members who take full advantage of:

One Nationwide, One Team Culture
Competitive Salary & Bonus
Workplace Pension
Life Assurance
Employee Assistance Programme.
Career Development
IMI (ATA) Accreditation Support
Training through Nationwide Academy
Child Care Vouchers
Competitive Annual Leave Package
Mobile Phone Discount Scheme
My Nationwide Car Scheme
My Nationwide Rewards

Includes discounts at:

Major supermarkets (Tesco, Sainsburys, Asda etc.)
High street retailers (Apple, John Lewis, Currys, Boots etc.)

& much more!

Were Social

Follow us on Facebook, Twitter, LinkedIn & YouTube to see our latest news, events and other job opportunities

#WeFixYourCareer #OneNationwideOneTeam

How to Apply?

Press the Apply button now to start your application



Please note: On accepting an offer of employment with Nationwide, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available.

Nationwide is an equal opportunities employer. Nationwide is committed to a policy of equal opportunity in its recruitment practices and opposes all forms of unlawful or unfair discrimination, direct or indirect to ensure that no registering applicant is less fairly treated in any situation because of age, sexual orientation, disability, gender, marital status, race or religious beliefs or any other condition not relevant to the performance of the job and secondly, to ensure that our clients are offered the best candidates available in terms of skills, experience and approach