Buildings Team Leader

Placed: 27/11/17
Region: West Midlands
Location: Birmingham
Category: Jobs


Content of the advertisement:

Our client offers a unique collection of specialisms across the commercial, public, health and insurance sectors with offices in Birmingham, Exeter, London, Manchester and Nottingham and are committed to being a quality relationship-led business.

The Business Operations team provides a broad range of business-critical services. The vision for this team is: Working collaboratively with all colleagues to provide a seamless client service; making life easier for internal clients so they can do the same for the external ones

Purpose of the role
Responsible for operational delivery of support services to the legal and central teams; ensuring appropriate resource is allocated to the services, that the services are consistently meeting/exceeding the needs of our customers; to be the liaison with those customers, both operationally and in collecting ongoing service feedback to develop continuous improvements within the buildings team.

Responsibilities
The role is responsible for supporting the delivery of the following for the Birmingham, Exeter and the London office:

Liaise with Account Manager (FM Provider), National Facilities Manager and Buildings Managers (where applicable) on maintenance, repair and renovation of fabric, fixtures and fittings
Work with other Buildings Team Leader to manage and co-ordinate building management activities including Risk, Environmental and Health & Safety
Assist National Facilities Manager with any building related project work as required (e.g. Mobility, Office moves/re-locations)
Ensure all furniture and equipment moves are supervised and completed safely (in and out of hours) and that both furniture asset log and storage log are up to date
Manage car parking solutions (including WPL for Nottingham)
Ensure preparations and agile working processes are adhered to for new starters, trainee moves, leavers
Ensure OneCard system (access & cashless payment card) is operating effectively
Supervision and day-to-day management of workload/priorities for team of Floor Captains
Supervision and day-to-day management of workload/priorities for H&S/Security Co-ordinator Job Description Cover/support for other Building Team Leaders in absence as required
Work with Business Operations Team Leaders in the creation, maintenance, development and implementation of processes and procedures
Any other duties commensurate with the role as required

Working as part of the national business operations team, the role will require regular travel to other offices and out of hours work.

Team management
Manage recruitment, selection, induction and training of any new team members
Ensure each team member has clear objectives and are familiar with the end goal
Manage appraisal discussions, 1-2-1s and team meetings
Manage holiday, absence and performance in accordance with HR policies

Supplier management
Manage supplier governance meetings, ensuring KPIs and SLAs are achieved as per contract (in conjunction with other Buildings Team Leader) Financial
Reconciliation of all building related and ancillary invoices (rent, rates, service charge, car parking, etc.)
Assist National Facilities Manager with preparing and delivering against building related budgets Skills & Experience
At least 2 years proven experience in supervising a team in a professional services office environment
In depth knowledge of H&S Regulations/Risk Assessments (IOSHH)
Comprehensive knowledge and experience of Facilities services
Proficient in using Microsoft Office and Condeco
Good understanding of property leases, service charge documentation and service contracts
Excellent client services awareness; ability to communicate calmly and clearly
Capable of working under pressure and/or in emergency situations (including BCP incidents)
Comprehensive level of both written and verbal communication skills, with the ability to problem-solve
Well-organised and methodical with excellent attention to detail and presentation skills

Compliance
Familiar and compliant with the full range of regulatory policies and procedures including: equal opportunity and diversity, data protection and confidentiality, anti-bribery and anti-money laundering
Required to undertake mandatory compliance training

Price / Salary: £20000 - £25000/annum