Sales Contact Centre Manager

Placed: 28/11/17
Region: Essex
Location: Colchester
Category: Jobs


Content of the advertisement:

Are you a sales Contact Centre Manager?

Looking for a new challenge with a great company based in Colchester?

If you are a Sales Contact Centre Manager I want to hear from you.

To be considered for this position you will need the following:

At least two years' experience as a Contact Centre Sales Manager
A strong sales background, particularly gained in the telecoms sector an advantage
Strong leadership skills
Ability to build strong, lasting relationships
Able to collate, analyse, interpret detailed numerical data, as well as experience of working with call centre systems and metric,
Proven experience in a fast paced sales environment
Excellent communication skills
A strong customer focus and a good telephone manner
the ability to work well in teams
Ability to motivate and develop staff
A desire to help others work towards targets and develop their skills
confidence and a good business sense
The ability to set, meet and exceed targets;
A focused and self-motivated approach to work;
The ability to manage change.

Key Responsibilities:

* Drive excellence to deliver a best in class sales team
* To achieve team sales and operational targets through effective use of the coaching for performance capability
* Plan and organize own time to deliver optimal results against sales action plans
* Help advisors understand and focus on business priorities
* To drive continual business improvement in sales, customer retention, revenue and quality.
* Take personal ownership of customer feedback and issues, escalate where necessary
* Build effective relationships with external client
* Work closely with Team Leaders and QAs to deliver high quality performance
* Communicate & engage the team in delivering the clients sales strategy
* Be a role model for the team by demonstrating effective leadership, positive behaviours, excellence in sales and customer relationships
* Assist in selection, recruitment of the right people
* Organise the team; ensure attendance patterns, annual leave, training and coaching are all planned
* Maintain good product and systems knowledge
* Take ownership of personal development
* Responsible for attendance/sick absence management

If you feel up to the challenge and all of the above is within your experience then please apply within

Price / Salary: £35000/annum