Telephone Banking Advisor

Placed: 28/11/17
Region: West Midlands
Location: Coventry
Category: Jobs


Content of the advertisement:

Telephone Banking Advisor

A well-known building society based in Coventry are looking for a professional and dedicated individual to join their New Lending Support team.
Youll be integral in achieving the areas vision of delivering a "best in class" telephony service.
As a Support Advisor you will be:
Taking inbound calls from Mortgage Intermediaries about their clients mortgage applications
Work closely with our mortgage processing and underwriting teams and providing clear accurate updates on mortgage applications
The New lending support team are focused on delivering excellent service, with key requirements in place to help us achieve quality standards that our customers / 3rd parties expect.
Building relationships with intermediaries (mortgage brokers, mortgage advisors and financial advisors) is how we grow our business so this role is key to our continued growth.
Administration duties

Person specification
Recent Customer Service Experience
Ability to deal with complex queries/complaints
We will expect all applicants to have a good level of numerical and verbal ability
Ability to be confident talking and building relationships
Whether youre just starting out in your career or you already have existing skills and experience, join our team and well give you the busy environment you need to grow.

Salary: £17,730 to £18560 per annum
Location: Coventry

We currently work a 4 week shift pattern, and some days are 7 or 8 hours

Benefits: Free Parking

Price / Salary: £17500 - £18500/annum Free Parking