Personal Banker - Southall

Placed: 01/12/17
Region: London
Location: Southall
Category: Jobs


Content of the advertisement:

Our client is a major international Bank that is looking for Personal Bankers for Southall Branch:

1 JOB ROLE

To assist the branch in meeting its sales objectives by delivering 1class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships.

2 JOB RESPONSIBILITY

* Identifies and pursues sales opportunities through client referrals, bank's internal networks, corporate relationships, and personal network.
* Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services.
* Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf.
* Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building.
* Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall.
* To support the branch's business development initiatives by promoting and attending business development and sales events.
* To process 'new account' applications including NRI, postal service and other miscellaneous service requests.
* Preparation of DCS for service requests.
* To prepare AML Risk Matrix and checklists for account opening.
* Responsible for logging and maintenance of postal register.
* Designated as cover for the alternate Personal Banker position as and when required.
* Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank.
* Responsible for processing of Remittances.
* Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis.
* Responsible for dispatching cheques for remittances.
* Responsible for providing cover for clerical staff as and when required.
* Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.

3 COMPETENCY

Excellent Networking skills.

Excellent Sales Skills.

Excellent Interpersonal skills.

Excellent oral and written communication skills.

Retail Sales experience.

Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship.

Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.

Understands how to present features, and benefits of products and services to customers with differing needs.

4 KEY INTERACTIONS/NETWORKS

Works closely with all the stakeholders in the branch and be an active member of the branch jigsaw.

Will be involved in the external activities such as customer visits, business events, and corporate visits.

Reporting directly to Area Branch Manager but will work closely with BDMØ & Head of Sales.

5 REPORTING RELATIONSHIP

Reports to the Area Branch Manager.

6 PERSON SPECIFICATION

Identifies and develops opportunities; innovates and make things happen.

Self-driven and self-reliant - set aims and targets, and leads by example.

Results oriented.

Self-assured and confident.

Prior experience in a similar role would be advantageous.

7 CONTACTS:

In all contacts, the post holder will be required to present a good image of the Bank as well as maintaining constructive relationships

Benefits: benefits

Price / Salary: £18000/annum benefits