Training and Development Consultant

Placed: 01/12/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

Our respected client is looking for someone to join on a full time basis to support their training team enabling them to fulfil the business needs when training new and existing firms. You will be working closely with the project managers when onboarding new firms to help configure the back office and platform software, train all users and provide initial on-site support at Go Live.
Our client believes continuous learning for their clients is very important, as it helps to maximise efficiency and streamline their processes. The successful candidate will play a big role in supporting existing firms by providing webinars and face-to-face training on areas of the systems for individuals and groups of clients.
The training team prides themselves on the quality of the training collateral that they supply to their clients. eLearning videos and user guides are at the heart of achieving this. You will be a part of a collaborative team which continuously strives to find the next cutting-edge training techniques to help with client engagement. When you are not training clients, you will be helping to create, maintain and review supporting training material for users. This is a fundamental part of the role as it allows Creative Technologies to maintain a wide user base.

Key Duties

Providing face to face training for required new firms and users
Post go live hand holding of users through processes to build their confidence in navigating the applications
Dealing with pre and post go live queries via telephone and email
Running web training sessions
Creation and maintenance of training materials (videos and guides)
Desired Skills

High level of verbal and written communication skills
Strong ability to work independently and as part of a team
Excellent presentation skills
Strong interpersonal skills
Effective organisational skills
Proficiency in Microsoft Office
In-depth knowledge of training methods
Experience in eLearning development
Sound knowledge of Financial Services, specifically the IFA and wrap/platform market
Experience of IT CRM systems and processes
Please note that there will be the need to travel to client offices across the UK when required.

First Recruitment Services are acting as an employment agency in relation to this vacancy

Price / Salary: £25000 - £30000/annum