Network Support Engineer

Placed: 01/12/17
Region: Hampshire
Location: Basingstoke
Category: Jobs


Content of the advertisement:

This is a fantastic opportunity to join our Client, who are the leading specialists in Automation Systems, from design to supply in the world. They are looking for an experienced Network Support Engineer to provide technical support, for the software systems and coordinate technical support from the Group.

What you will be doing on a daily basis?

Take technical responsibility for the software platforms which will pay a key part in the software's product offering going forward, supporting customers, service staff and the sales effort.
When required connect remotely to customers sites to carry out fault diagnostics and/or system fixes and upgrades without the need for an engineer to visit site.
Provide support to the field based staff on the network element of their installations.
When technical assistance is required from Group HQ, be the main point of contact to ensure the technical request is clear and all supporting information is provided.
Work closely with the Software Product Manager to ensure the team have the latest information and provide feedback with regards to future development.
Maintain the demo systems so that they are up to date.
Support the sales team in their presentations to potential customers and customer demonstrations.
Assist in the Pre Delivery Inspection and configuration of equipment
Provide resource and expertise to the sales and project management .
Support the company in the set up and delivery of exhibition demonstration systems.
Maintain an electronic library of information on the companys network including manuals, site records, etc.
Offer the highest level of customer service at all times seeking the assistance of your manager when necessary.

What are we looking for?

Technical Experience
Comfortable with Network Configurations or protocols
Someone that is able to solve a problem using "root cause analysis"
3rd Line Support experience
Dynamic
Pro active