Employee Relations Officer

Placed: 03/12/17
Region: Nottinghamshire
Location: Nottingham
Category: Jobs


Content of the advertisement:

Description

Employee Relations Officer
Nottingham
Permanent / Full time
Are you an experienced HR Officer with a proven employee relations background? Are you looking for a new challenge in a fast paced environment?
If so, HomeServe could be the place for you.
HomeServe has been recognised as a Bloomberg Top Employer and received recognition at the Engagement Excellence Awards in the last 12 months...and we're relentless in our pursuit of making HomeServe an even better place to work!
If you would like to be a part of a business making a difference in 2017 we'd like to hear from you...
About the Role
We're recruiting an experienced ER Officer to join our People Operations team. This role will be based out of our Nottingham Office with regular travel to our Head Office in Walsall. You will provide dedicated support to our office based contact centre functions that support our field based Gas and Water engineers to ensure they provide exceptional service to our customers.
This is a hands-on role where practical HR solutions are essential, along with a passion for providing a first class service to the business.. Duties to include end to end case management of a broad spectrum of ER activity such as grievances, disciplinary, absence management and capability, providing HR guidance to line managers, identifying ER trends and making recommendations to improve process and management capability and providing support to the wider HR function as needed.
In return, you'll receive a competitive salary depending on skills, knowledge and experience, and benefits to include bonus, contributory pension scheme, free Cover 8 policy, global share scheme, major retailer and online discounts, free parking and more!
About You
You're a HR professional with experience in a similar role. You'll have an excellent knowledge of employment legislation and proven experience in ER case management. With a pragmatic and analytical approach, highly customer focussed, you will be effective at engaging with and influencing stakeholders at all levels and have the ability to adapt your style depending on the situation / audience.
Able to work autonomously with minimal supervision, you're a team player and enjoy being a part of a collaborative environment where you can bounce ideas off your peers. You enjoy challenging the status quo and providing innovative and fresh solutions, and thrive in a fast paced and ever changing environment. Ideally, you'll be studying towards or already be CIPD qualified, but this is not essential. Experience of NorthGate Resource Link Aurora HR system would also be beneficial.
About Us
HomeServe have a people charter that describes the behaviours that we expect our people to demonstrate. During the interview process, we will ask you for examples of where you have shown the following behaviours:
Dare to Care
Be known for what you do, not what you say
Be proactive, support, help and encourage others
Have a positive attitude to work and to your colleagues
Do the Right Thing
Be open and honest
Be respectful: treat others as you would like to be treated
Deliver on your promises
Own it
Never look the other way
Find Solutions and turn negatives into positives
Take personal ownership and responsibility to make things happen
Always Improve
Embrace change and new ways of working
Put forward suggestions and new ideas
Look for learning opportunities and new experiences
Win together, Trust Each Other
Share knowledge and expertise with colleagues
Build strong relationships with colleagues across the business
Value the experience and opinions of others
It's not a question of whether you can make a difference...it's a question of how much difference you want to make.
HomeServe was founded over 20 years ago and we have had an incredible journey.
As a member of our team, your job will be to put our Customers first and we will give you everything you need to do that. We will also encourage you to think of yourself as a Customer and help us to find new ways to improve the products we offer and the service we give.
So if you want to come to work to make a difference - to really help people and to make our company better - then HomeServe is for you. It really is that simple.
Only agencies on our PSL can provide us with CVs when instructed by our in-house recruitment team. We therefore are not in a position to accept any speculative CVs from agencies who aren't currently on our PSL. If we become aware of unsolicited CVs being sent to us we will return these to you and we may take further action where appropriate