Customer Support Administrator

Placed: 04/12/17
Region: Leicestershire
Location: Leicester
Category: Jobs


Content of the advertisement:

Are you a confident administrator looking for a new challenge?

We are currently looking for a Customer Support Administrator to provide effective administrative for training courses and company products.

Our client is a world leader in health and safety training with over 160,000 people taking their courses.

The role:

* Provide information to potential and existing training providers by telephone and e-mail, dealing with a wide variety of queries.
* Deal with training provider licensing, course results and certification processing and queries
* Producing reports on new customers, stock levels and others as required
* Raising invoices and credits as required
* Understand training products and talk to potential and existing customers about them; up selling when required

The ideal candidate:

* Experience of dealing with customer queries by telephone and e-mail, providing excellent customer care
* To be able to work effectively both independently and as part of a team
* Organisation skills with the ability to prioritise effectively to meet deadlines in a very busy environment
* IT literate with experience of Microsoft Office applications including Word, Excel, Outlook and PowerPoint

Please note this is a 5 month fixed term contract - £19,000 - £20,000 prorated.

Monday - Friday 9 am - 5 pm free parking on site + other great benefits.

Price / Salary: £19000 - £20000/annum