Customer Service Coordinator

Placed: 04/12/17
Region: Worcestershire
Location: Redditch
Category: Jobs


Content of the advertisement:

Customer Service Coordinator

£17,500

Full Time

Mon Fri 9am-5pm

Redditch

MAIN DUTIES TO INCLUDE:

-Dealing with customer queries, or complaints.

-Ensure that service engineers are carrying the correct stock for the job at the correct time.

-Complete service and remedial documents are received into the office

-Liaise with the Project Managers on a daily basis regarding any queries they have received.

-Gain required information from customer files and pass to the relevant Project Managers.

-Organise weekly work schedule for engineers.

ESSENTIAL REQUIREMENTS:

-Excellent communication skills

-Customer awareness with the ability to respond with empathy

-The ability to work under pressure and meet deadlines

-Experience in the use of Microsoft, Outlook

IDEAL CANDIDATE:

-Previous experience of working within the service engineering industry

-Knowledge and understanding of UK postcodes

- Excellent organisational skills, have good interpersonal skills and experience of similar duties.

Price / Salary: £17500/annum