Account Manager

Placed: 04/12/17
Region: West Midlands
Location: Coventry
Category: Jobs


Content of the advertisement:

Commercial Account Advisor

An exciting opportunity has arisen for a commercial account adviser based in Meriden to work on a Fixed term contract for 12 months with the opportunity to go permanent for the right person. This is a full time position working Monday Friday 08:30 -17:00 paying £21,000.

Responsibilities:
role handles transaction processing both from a customer service perspective and a compliance and revenue generation perspective. Whilst running pallet accounting systems the CAA must ensure that transactions are quickly and properly processed, customer pallet accounting is correctly administered, The process also involves compliance monitoring to ensure that we help and support customers in using the system properly without undue cost or penalty. This team shares responsibility for Customer ordering and receipt of despatch information, data processing, reconciliation of data following stock counts, maintenance of contracts price increases, and customer problem solving, amongst other tasks.

Skills:

The successful candidate should meet the following list of skills:

Computer literate proficient in Word, Excel, PowerPoint.

Numerate, analytical with good attention to detail.

Well organised, with time management and prioritisation skills.

Good communicator - confident and articulate.

Flexible and with the ability to learn quickly.

Experience of working to deadlines in a dynamic environment.

Experience of company specific software.

Previous experience of working in a team office environment.

We are looking for a candidate with a minimum of A-level qualifications or equivalent and experience of customer liaison in a busy environment. They should be bright and personable and able to work well with a variety of people.

Team Working

Shares collective responsibility for all aspects of IPP's business, demonstrating skills in working collaboratively, valuing differences and encouraging high performance through teams.

Works effectively with others within own team:

Works sensitively and collaboratively with others.

Responds positively to requests for help and support.

Cooperates with others to achieve business success.

Shares learning and information with colleagues.

Creates time to develop relationships within the team.

Builds trust and respect with team, colleagues and customers.

Communication

Is able to communicate to people clearly, concisely and with a high level of integrity so that people know where they stand on a wide range of issues.

Communicates clearly:

Asks open questions to gather information.

Listens and checks for understanding.

Demonstrates confidence in using a variety of different communication methods e.g. telephone, email, face to face.

Uses concise and appropriate language in all communications.

Knows when to communicate and with whom.

Communicates confidently across levels.

Business Awareness

Understands the key levers within the business and how and when to use them to achieve business results. Uses this understanding to drive continued improvement of the organisation.

Basic business awareness:

Has an understanding of own functional area or discipline.

Actively looks for ways to learn from more experienced colleagues.

Asks questions about IPP, the soft drinks industry and customers and consumers.

Gathers information from a variety of sources and checks its validity.

Problem Solving and Decision Making

Is able to objectively and systematically analyse problems in order to make the right decisions, whether that be via a logical approach or a more creative one.

Resolves day to day problems:

Develops simple plans that will show a clear way forward.

When presented with a problem, carries out a basic analysis.

Uses open questions to gather relevant information.

Attempts to think outside their own functional discipline.

Applies learning from previous decisions.

Identifies when it is appropriate to refer problems/decisions upwards.

Communicates a simple and clear message to gain commitment about either the problem or the potential solution.

Organises own day in order to maximise available time.

Applies simple time management techniques such as to do lists and bring forward systems.

Works within broad priorities set by others.

Prioritises between two or three alternatives.

Prioritises between what is urgent and what is important.

Prepares for meetings in advance.

Gathering and Analysing information

Is able to logically analyse, collate and process complex information in a structured manner, drawing conclusions that enable the right decision to be reached.

Breaks things down logically:

Double checks own work to ensure that it is accurate.

Pays attention to small details.

Explains things in a clear step by step way.

Identifies and uses appropriate sources of information.

Uses systems and procedures to monitor information.

Accurately identifies the type and form of information required

Price / Salary: £20000 - £21000/annum