Customer Service Administrator

Placed: 04/12/17
Region: Shropshire
Location: Telford
Category: Jobs


Content of the advertisement:

My client are the UK`s third largest business supplies company and are currently recruiting for a Customer Service Administrator to join their established team. Reporting to the Customer Service Manager the position is full time working on a 12 month fixed term contract covering maternity leave and offers a salraly in the region of £15,500 - £16,500k dependant upon experience.

Main Duties/Responsibilities:

- Priority must be given to incoming telephone queries to the Customer Service Department, answering all calls within 3 rings
- Ensure all orders received into the Customer Service Department are dealt with promptly in line with agreed department targets and timescales
- Take ownership of own daily tasks making sure all orders and queries are cleared and resolved wherever possible at the end of each day
- To build effective relationships with customers in order to enhance service to the customer and exceed customer expectations
- To identify potential service issues, proactively contacting the customer to clarify and resolve the problem, offering alternative products or service levels when appropriate.
- Book in deliveries and providing both written and verbal quotations
- Manage daily reports
- Be able to use automated information systems to analyse the customer¡¦s requirements

Personal Attributes:

- A genuine interest in working with and helping internal and external customers
- Good communication skills, both written and verbal
- Establish and maintain a good working relationship with other team members
- Work accurately and with an eye for detail

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors.

Seeking temporary work? All Pertemps flexible employees receive a Guaranteed hours contract of employment and enjoy company benefits, so register online today

Price / Salary: £15500 - £16500/annum