Hotel Reception/Reservationist

Placed: 06/12/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

Reservations & Receptionist

Good knowledge of all Hotel facilities and services.

To oversee all room & spa treatment telephone, personal and written enquiries promptly

To carry out Reservation tasks

Dealing with customer feedback, escalating to management if necessary.

Maximise hotel revenue through up-selling the hotel reservations whilst ensuring excellent customer care standards.

To maximise selling opportunities by adding customer value at every opportunity.

To ensure that any possible leads are given to Sales Team.

To ensure efficient and effective communications throughout the Hotel and the Sales Department by correctly taking and passing on information and guests messages.

To maximise room occupancy and room rate in conjunction with the Conference, Events & Reservations Manager / Director of Revenue.

To produce required reports for Conference, Events & Reservations Manager / Director of Revenue.

To assist with processing arrivals and departures of customers

Accurate payments to be dealt with in accordance with the hotels standards and the companys cash handling procedures

To adhere to Reservation Security Procedures.

To carry out any other administration duties relative to the reservations department.

To handle customer and visitor enquiries or requests providing correct and accurate assistance or information which meets the customer needs.

To ensure all daily, weekly and monthly reservation tasks are complete.

To attend team meetings as required.

To maintain and adhere to Company policies and standards at all times

Understanding Company requirements regarding health & safety policy, COSHH, fire and bomb procedures.

To report any irregularities, defects or damage of equipment of facilities to Management immediately.

PERSON SPECIFICATION:

Key Skills and Behaviours:
o Organisation and time management skills o Strong Communication skills written and verbal o Efficient in using Microsoft office and computer applications o Administration skills o Ability to work to deadlines o Customer focused o Attention to detail o Driven towards maximising sales and meeting departmental budgets o Team player o Professional and committed

Price / Salary: £16000 - £17000/annum