Junior Engineer

Placed: 08/12/17
Region: Kent
Location: Canterbury
Category: Jobs


Content of the advertisement:

Network / IT Support Engineer required to join a new team of IT support engineers, based outside of Canterbury to ensure their clients IT systems are operating to maximum potential.

About the Role
* You will be expected to take calls and work through helpdesk tickets, potentially having the opportunity to go on-site and visit clients
* This is a new team due to expansion of the business.
* You will need to thrive on multi-tasking as you complete tasks such as installing servers, replacing workstations, resolving OS faults as well as identifying and resolving network connectivity issues.
* You will be given responsibility for your own projects (experience dependant) where you will be opportunity to manage all technical aspects whilst maintaining constant liaison with the client.
* You will primarily use the products and services within our established portfolio to recognise new business opportunities, escalating them into new sales. The role includes making suggestions to the client concerning future improvements in line with their individual business needs.

Technical Skills
* Ability to identify and solve PC/Server hardware and software issues
* Excellent Microsoft knowledge including Windows and Server O/S
* Knowledge of Networking infrastructure (LAN/vLAN/WAN)
* Knowledge of routers/firewalls
* Knowledge of switches
* Knowledge of Office 365/Azure
* Understanding of all technologies and be comfortable troubleshooting
* Experience with virtualisation
* Ability to perform basic troubleshooting (network, client and server) of issues

Soft Skills
* Excellent communication skills (specifically Verbal)
* Professional Attitude
* Be forthcoming and have a 'can do' attitude
* Have a good understanding of impact and urgency
* Ability to work on own initiative and manage own workload
* Provide 1st line support to our clients both onsite and offsite
* Escalate tickets effectively if required
* Proactively help resolve tickets and if required assist the 3rd line with new projects or onboarding
* Be proactive in identifying new technologies and highlight any weaknesses in their current workings
* Ensure customers SLA's are met
* Follow company processes as documented (plus help develop them further)

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy

Price / Salary: £8.20 - £10.25/hour