Soft Services Manager

Placed: 08/12/17
Region: West Midlands
Location: Birmingham
Category: Jobs


Content of the advertisement:

Our client is a leading energy and services group and they are looking for a Soft Services Manager to be based in Birmingham.

Duties & Responsibilities

* Manage and support site supervisors in the operational management and delivery of the Contract requirements and services delivery. Ensuring that both budget and specification are brought in on target.
* To deliver the agreed to the standard required.
* Ensure controls are in place to monitor the management and delivery of the services provided.
* To regularly review such controls with the Site Supervisors
* Provide guidance to the site teams in delivering the SLA's in a timely manner and in accordance to the Facilities Management Agreement and Project Agreement.
* To take responsibility for the co-ordination of all soft services, making sure the FM services are meeting the contract requirement
* Ensuring compliance of all Health & Safety Legislation and issues relating to the Contract(s) and compliance with all internal and external audit processes.
* Ensuring positive interface with the client(s) on all site matters
* To liaise and work closely with the support functions and specialists in co-ordinating and assisting in their input into the Contract(s).
* Communicating relevant policy and procedures to Site Supervisors & site teams to ensure implementation and adherence to them.
* Management of rotas, non-attendance, return to work interviews and disciplinary procedure.
* Develop training documentation and workshops and ensure all staff receive appropriate training and development
* Ensure that performance issues are managed in a prompt and effective manner, and that staff are given recognition where deserved.
* To play an active role in the contract management team in developing and supporting improvement in line with the contract requirements.
* Conducting Team Meetings to agreed frequencies and attend all necessary Contractual Meetings required by the Account Manager
* Assist with the production of monthly reports, reviewing management accounts & contract expenditure, producing all necessary documentation to ensure contractual compliance.
* Deputise as required in the absence of the Account Manager as the local contact with Local Authority, Schools and SPV Manager
* To undertake special project work as and when require.
* To participate in the ONE HR performance review system.
* Ensure all HWIAD forms are completed for all Teams.

Qualifications

* PFI experience
* Education experience
* Excellent communication skills
* An effective communicator both written & oral
* To plan, prioritise and allocate work
* Self-disciplined and able to work on own initiative
* Flexible and adaptable approach to work

If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly