B2B Customer Service Consultant

Placed: 08/12/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

Job Title: B2B Customer Service Consultant
Location: Wimborne
Salary: DOE
Hours: Between 34.5 - 37.5hrs

Our client is looking for a B2B Consultant to join their Customer Service Department who will deliver exceptional and trusted experience to their partners.

Responsibilities:

* Ensure a right first time approach through accurate processing of orders.
* Influence partners to adopt B2B processing to reduce manual activity, improve efficiency and accuracy.
* Make every interaction feel individual and personalised to demonstrate the importance their partners have in growing the F&B brand.
* Ensure all queries are handled professionally and to resolution keeping the customer informed throughout to encourage growth and retention.
* Ensure all issues are escalated quickly so resolution can be sought and engage the sales team as appropriate.
* Identify any vulnerable customers for close monitoring.
* Work closely with new partners to help develop a strong working relationship.
* Identify system improvements that remove complexity and make it easy to do business with F&B.
* Clear communication with partners to establish their needs, build their knowledge regarding the products and drive confidence in the brand.
* The ability to talk about the full range, the advantages and uniqueness of products and application needs to ensure they avoid post application issues.
* Deliver on promises made by providing timely solutions and keep our partners fully informed throughout the process.
* Treat the customer as an individual and tailor the conversation appropriately, empathise and listen.
* Ensure all processes, practices and policies are fully understood, adhered to consistently and can be articulated clearly
* Own, record and monitor all weekly targets, escalate and request support where these are not achieved to ensure corrective action

Required Skills:

* Exceptional attention to detail
* Exceptional organisational skills and ability to prioritise work load to ensure all activity is completed to timelines
* Computer and system literate IT skills to include IFS, Outlook, MS Word, Excel & PowerPoint
* Excellent verbal & written communication skills
* Positive attitude with a belief in their products, passion for colour and an interest in home decorating
* Good persuasion and influence skills in order to inspire confidence in products, and drive business improvement.
* Drive, enthusiasm and a proactive, 'can do' attitude
* An enthusiastic and professional communicator with the ability to adapt style and approach

Benefits

* Free onsite parking at head office
* 24 days' annual leave which increases with length of service (plus bank holidays)
* Group Contributory Pension Personal Scheme
* Subsidised onsite catering facilities
* Generous staff discount
* Award winning product training
* Retail Discounts Platform
* Employee Share Plan
* Company Sick Pay
* Childcare vouchers

Ref: 1711-21-8468

It is important that you include a covering letter with your CV, detailing why you feel you are suitable for this position and highlighting all relevant experience.

We receive a high number of applications on a daily basis so we can only respond to successful applications. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions.