Contact Centre Call Analyst

Placed: 08/12/17
Region: Shropshire
Location: Shrewsbury
Category: Jobs


Content of the advertisement:

A growing company who are both friendly and pleasant to work for and ethical in the service they deliver for their clients have an opportunity for a Call Centre Systems Analyst to work alongside the Dialler Manager to support the call centre provision and performance management.

The purpose of this role is to support the Dialler Manager with the day-to-day running of the blended dialler, including the provision of real-time performance management, production of MI and data analysis to help ensure the efficient running of the dialler, and the maintenance of full Ofcom compliance across all campaigns.

Candidates must have a background in a contact centre where they have produced data analysis promoting the efficiency of operations.

This is a full time role 37.5 hours per week variable, between the hours of 08:00 - 20:00 Monday to Saturday. The Salary is upto 25, 000 depending on experience.

The essential candidate criteria is listed below.
- At least 2 years' experience of working within a dialler analyst, or similar contact centre support role
- A good understanding of Ofcom, PCI and DPA regulations
- Strong analytical and problem solving skills
- Strong verbal and written communication skills
- Demonstrable use of Microsoft Office packages at an intermediate to advanced level.
- Ability to produce accurate and meaningful analysis from MI, and provide recommendations for optimising KPIs and enhancing campaign success
- Ability to work under pressure and to tight dead lines

Interested?... Apply ONLINE Today
Consultant: Ben Hughes

Price / Salary: £23000 - £26000/annum