Customer Service Advisor

Placed: 08/12/17
Region: Hampshire
Location: Fareham
Category: Jobs


Content of the advertisement:

Do you wish to work for a leading worldwide banking group? Are you an individual with clear communication skills? Do you thrive of excellent customer service? Do you get satisfaction from helping solve customer's queries? If so, continue reading and apply today!

Our client, a worldwide banking group, is looking for an individual to join its customer service team and be the first point of contact for customer calls, providing an excellent level of customer service to meet the needs of customers in order to extend and develop the customer relationship.

Your main accountabilities will include, answering inbound customer calls in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of customers. In order to be suitable for this role, you'll need to be a supportive team player who always seeks to understand customers' individual needs and interests. You know that the secret of great communication is careful listening and clear explanations. You're confident using a computer, preparing paperwork and completing basic calculations and data analysis. Crucially, you're always keen to go the extra mile - from the help you offer customers and colleagues, to the effort you put into developing your product knowledge, skills and expertise.

Essential skills which are suitable for the above role are:

* Oral communication - the use of clear concise speech to explain products and services and to help resolve problems.
* Written communication - Selecting of appropriate information to complete relevant paperwork/correspondence.
* Presentation/Facilitation - the use of factual information in a logical and structured way.
* Analytical Skills - Ability to use arithmetical/numerical skills to undertake a range of basic calculations and preparation of data.
* Organisational Awareness - Having an understanding of main activities of your business unit/area.
* Procedural/Product Specialist Knowledge - A good understanding of specified products, routine tasks and procedures within your own team.

Randstad Business Support is acting as an Employment Business in relation to this vacancy

Price / Salary: £0 - £9.43/hour