Automotive Customer Care/Aftersales Manager

Placed: 05/01/18
Region: Cambridgeshire
Location: Peterborough
Category: Jobs


Content of the advertisement:

An exciting opportunity has arisen for the role of Manager within a growing provider of Insurance & vehicles for young drivers. In return we offer a competitive salary, and an opportunity to manage a fast moving growing part of our business.

We have a product where we sell brand new cars to young drivers with the insurance included into the package. This side of the business is growing fast and requires an experienced Manager to grow the department further.

The Manager will be responsible for ensuring the effective and efficient running of the Cars For Young Drivers department. They should be a natural people person who can build great relationships with customers, manufacturer partners and colleagues. You will also be experienced with managing and monitoring process flows and systems to ensure a smooth journey for our customers.

The successful Manager will:

* Ideally suited if you have previously worked in the Motor Industry.
* Have team management experience: establishing and managing team performance against set KPIs and sales targets.
* Be motivational: You will have demonstrable experience coaching and developing Sales Executives to achieve their maximum potential.
* Communication skills: You will be accurate and motivational, delivering regular communications to your team as well as being comfortable presenting information to Senior Management in a concise and coherent manner at internal meetings.
* Possess excellent written and oral communication skills - can deal with the business and is open to being challenged.
* Complaint handling/objection handling
* Have excellent interpersonal skills
* High level organisational skills
* Good time Management
* Previous experience in managing and monitoring workflow processes
* Staff development and conducting monthly reviews
* Have a strong work ethic and is excited about working for an entrepreneurial, growing firm.
* Demonstrate a track record of success, whilst delivering first class customer service.

If you are a talented and highly motivated individual please apply online to be considered for the Manager role.

Price / Salary: £30K Per Annum (depending on experience) plus bonus