5 Month Customer Service Advisor

Placed: 13/01/18
Region: United Kingdom
Category: Jobs


Content of the advertisement:

Our client in central Bristol are looking for excellent customer service advisors to provide support for a current campaign. The role will involve monitoring and answering general membership enquiries, helping to organise general membership services and providing support for events.

**An overview of the responsibilities:**

* Effectively handle inbound or outbound calls and web-chat
* Ensure that calls are handled in adherence to campaign remit
* Successfully maintain call control
* Consistently achieve the relevant call handling quality and technical criteria
* To manage, escalate and respond to general e-mail, web - chat and telephone enquiries, complaints and issues
* Complete Ad hoc data entry/administration tasks as and when required
* Support the aims of the campaign
* Enhance the reputation of the sector

You will be working in a modern office, with supportive team leaders and excellent progression opportunities.

**What were looking for in a candidate:**

* Strong communication skills, verbal & written
* Ability to communicate and work effectively across teams and with a variety of people both inside and outside the organisation
* Always looking to make improvements particularly mindful of quality
* Enthusiastic, positive attitude and motivated by high achievement
* Highly organised, analytical thinker with problem solving capabilities
* Good interpersonal, objection handling, influencing, negotiation and closing skills (Listening & responding, open questioning, rapport building)
* Team Player enjoys being part of a team and creates a positive environment, re-enforces group aims and will always be eager to help colleagues

To be successful in this role, you will need excellent IT skills, and experience with databases ideally. Attention to detail is a key feature of the role, as is good telephone manner and self-motivation.

Training for the role begins on 24th January, live date 29th January. This role will run until late June, possibly longer.

Rotational shifts are as follows:

09:00 17:30

09:30: - 18:00

11:30 20:00

Pay rate for this role is £7.50 p/h

If you think you have the key attributes necessary for this role, apply today!

Price / Salary: £7.50 p/h