Key Account Support Executive

Placed: 17/01/18
Region: Gloucestershire
Location: Cirencester
Category: Jobs


Content of the advertisement:

We here at Witton Recruitment are working alongside a powerful client based in the heart of Cirencester looking for a methodical individual with a high level of attention to detail to join them as a Key Account Order Controller.

As a valuable member of the company ensuring all received orders from specific clients are processed, being single point of contact, validating materials, overseeing deliveries and checking stock you will be rewarded not only with a competitive salary but a Bonus based on quality control, processed percentage and more in order to earn an additional £5,000 per annum.

The benefits of joining this client:

* Targeted bonuses to incentivise (£5,000 per annum on top of basic)
* Joining a fun, hardworking team of 5
* Working with long term vendors with excellent relationships
* Team away days
* Excellent company benefits
* Great career opportunities once joining

This Key Account Order Controller role will include:

* Monitor customer orders in internal systems and using supplier systems, check that stock is scheduled for delivery as expected
* Escalate to the supplier any allocation or delivery problems and provide feedback and revised delivery dates where needed
* Using historical customer demand data, help to secure inventory for our general stock
* Receive and process quote / availability requests from vendors
* Maintain system delivery dates
* Update customer reports with delivery dates
* Request Return Authorizations from supplier and provide return approval to our customers
* Load quotes, orders and check inventory, and raise customer RMAs
* Use the suppliers systems to check status of orders, allocation and availability
* Raise requests to the purchasing team to raise Purchase Orders for inventory that has been reserved for our customers
* Use Excel Spreadsheets for reporting, tracking and analytical purposes.
* Use Email and Phone for all communication with our supplier, our customer and internal departments purchasing and logistics

The ideal candidate for this role will have:

* Previous purchasing or inventory planning experience beneficial
* Knowledge of an end to end Sales to Billing process beneficial
* Must have extensive experience using Microsoft Excel, and be at an advanced level of competency (Data Filtering, Pivot Tables, Formatting and Vlookups)
* Customer Service experience beneficial
* Must be very analytical and detail focused
* Must be able to work according to instruction
* Must be good written and oral communication skills

Price / Salary: + £6,000 OTE